Financial Services Guide
Version 13 (updated 18 March 2026)
About this Financial Services Guide
This Financial Services Guide (FSG) is designed to help you decide whether to use our financial advice services.
It explains:
• who we are
• the financial services we are authorised to provide
• how we are paid
• any relationships or associations that may influence our advice
• how you can make a complaint
• the documents you may receive from us
If we provide you with personal financial advice, you may also receive a Statement of Advice (SOA). If we recommend a financial product, you may also receive a Product Disclosure Statement (PDS) or other relevant disclosure documents.
Who we are
ProSolution Wealth Advisory Pty Ltd trading as ProSolution Private Office provides personal financial advice to clients.
ProSolution Wealth Advisory Pty Ltd (wealth) and ProSolution Advisory Services Pty Ltd (insurance) are authorised corporate representative of ProSolution Group Pty Ltd, Australian Financial Services Licence (AFSL) No. 238449. Authorised Corporate Representative No. 000328683 and 001308515.
Stuart Wemyss (000253585), Campbell Wallace (001261692), and James (Jim) Brown (001263865) are all individual authorised representatives of ProSolution Group Pty Ltd, Australian Financial Services Licence (AFSL) No. 238449.
In this FSG, ProSolution Wealth Advisory Pty Ltd may be referred to as ProSolution Wealth Advisory, ProSolution Private Office, PWA, we, us or our.
Not independent
ProSolution Advisory Services Pty Ltd is not independent, impartial, or unbiased because it receives commissions in relation to life risk insurance products that we may recommend as part of our advice services.
Our contact details
ProSolution Wealth Advisory Pty Ltd
Phone: (03) 8624 4600
Email: advice@prosolution.com.au
Address: Level 8, 31 Queen Street, Melbourne VIC 3000
Post: PO Box 475, Collins Street West VIC 8007
What financial services we are authorised to provide
We are authorised to provide financial product advice to retail clients and to arrange for clients to apply for, acquire, vary, or dispose of certain financial products.
These include:
• deposit and payment products
• government bonds and similar securities
• life insurance and investment life products
• managed funds and investor directed portfolio services
• retirement savings account products
• securities
• superannuation
Where appropriate, we may also provide strategic guidance on broader financial matters. If you ask us about matters that fall outside the scope of our financial services authorisation, such as legal advice, taxation advice, direct credit assistance or other specialist matters, we will explain the scope of our role and may refer you to an appropriately qualified professional.
Approved products
As an authorised representative, we can only recommend products, platforms and solutions that are permitted under our licensee’s approved product framework and our authorised scope of advice.
We are not owned by a product manufacturer, and we are not restricted to recommending products from one provider only. Our recommendations are based on your circumstances, the scope of the advice sought, and the products and strategies we are authorised to recommend.
If you would like more information about the range of products and services available through our approved framework, please contact us.
How we deliver our wealth advisory service
Effective financial advice requires a clear process, sound analysis and ongoing review. Our advice process is designed to ensure our recommendations are well-informed, practical, and tailored to your circumstances.
1. Getting to know you
Good advice starts with a strong working relationship and a proper understanding of your circumstances.
Before we provide advice, we take time to understand your financial position, goals, priorities, and preferences. This usually begins with our client questionnaire, which helps us gather the information we need to assess your situation and determine whether we can assist you.
We ask you to complete the questionnaire before your first meeting with us. The more complete the information you provide, the better we can assess your needs and the more valuable our early discussions will be.
As part of this stage, we will usually meet with you at least once. Additional meetings may be arranged if required.
2. Engagement and analysis
Once engaged, we undertake a detailed review of your financial and personal circumstances.
This may include reviewing your cash flow, assets, liabilities, tax position, structures, superannuation, insurance arrangements and broader financial objectives. We may also work with you to clarify and prioritise your goals so that the advice is aligned with what matters most to you.
We then complete the necessary analysis, modelling and strategy work to develop advice that is considered, practical and appropriate to your situation.
This process is collaborative. We will discuss key issues and strategic options with you as the advice develops so that you understand the rationale behind our recommendations and can make informed decisions along the way.
3. Delivery of advice
Where personal advice is provided, we will prepare a Statement of Advice.
Your Statement of Advice will explain:
• the advice we are providing
• the basis on which the advice is given
• how the advice is intended to meet your needs, objectives, and circumstances
• any fees, costs, commissions or other relevant benefits associated with the advice
We may also provide other documents to help you understand our recommendations. These may include educational material, product disclosure information and any forms required for implementation.
Your advice may be delivered in person, electronically or by post.
Providing advice is not the end of the process. Where you choose to proceed, we will work with you on implementation and, if agreed, ongoing review and support.
4. Implementation and ongoing advice
Advice only becomes valuable when it is properly implemented and reviewed over time.
If you decide to proceed, we can assist with implementation of the agreed strategy and any recommended products or arrangements within our authorised scope.
Where you engage us for ongoing advice, we will continue to review your strategy and circumstances at agreed intervals to help ensure your arrangements remain appropriate as your situation changes.
We see our role as helping you make sound financial decisions over time and coordinating with other trusted professionals where needed.
Getting started
Getting started is simple. Please contact us to arrange an initial consultation and to complete our client questionnaire.
The initial consultation is complimentary and generally takes around one hour.
To help us prepare, we may ask you to provide relevant information before the meeting. This may include recent tax returns, financial statements, superannuation information, loan details, trust or company documents, and any other information relevant to your circumstances.
When it comes to financial advice, thorough information leads to better advice.
What documents you may receive
Depending on the service we provide, you may receive one or more of the following documents:
• a Financial Services Guide
• a Statement of Advice
• a Record of Advice, where permitted by law
• a Product Disclosure Statement or other relevant product disclosure documents
• application and implementation forms
If we provide further advice that does not require a new Statement of Advice, you may request a record of that further advice. You can request this by contacting us, and we will retain these records for the period required by law.
Fees
We charge fees for the advice and services we provide.
The exact fee will depend on the scope and complexity of the work involved and will always be agreed with you in writing before we prepare advice or provide an ongoing service.
Initial Advice Fee
We usually charge a fixed fee for preparing your financial strategy and advice documents.
This fee generally ranges from $6,500 to $20,000 including GST. More complex matters may fall outside this range.
Ongoing Advice Fee
Where you engage us for ongoing advice, implementation support and review services, we usually charge a fixed monthly fee.
This fee generally ranges from $500 to $1,000 per month including GST. More complex matters may fall outside this range.
All ongoing fees will be clearly explained and agreed with you before the service commences.
Other costs and charges
In addition to our fees, you may incur other costs associated with implementing our recommendations.
These may include:
• product fees and charges
• insurance premiums
• legal fees
• accounting or taxation advice fees
• establishment or administration costs
• fees charged by external specialists or service providers
Where these costs are known at the time, we will explain them to you before you proceed.
Commissions and referral arrangements
We may refer you to related businesses or external specialists for services such as lending, insurance, legal, accounting, or other specialist advice.
Those businesses may charge their own fees directly to you where applicable. Other than commission we may receive in relation to personal risk insurance from ProSolution Advisory Services Pty Ltd, we do not receive any commission, referral fee or other monetary or non-monetary benefit for making these referrals.
Where personal risk insurance is recommended and commission is payable, the nature of that remuneration will be disclosed to you in a Statement of Advice.
Associations and relationships
ProSolution Wealth Advisory Pty Ltd and ProSolution Advisory Services Pty Ltd are authorised corporate representative of ProSolution Group Pty Ltd.
We may work with related entities or external professionals to help implement aspects of your broader strategy. Where any relationship or association may reasonably be expected to influence the financial services we provide, we will disclose that relationship to you.
Professional indemnity insurance
ProSolution Group Pty Ltd maintains professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act 2001.
This insurance covers the financial services provided by our authorised representatives, including services provided by representatives who have ceased to act for the licensee, where required by law.
Privacy
We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.
Our privacy policy explains how we collect, use, store and disclose your personal information, and how you can access or correct that information.
A copy of our privacy policy is available on request or via our website.
Complaints and dispute resolution
We are committed to dealing with complaints promptly and fairly.
If you have a complaint about our services, please contact us and provide enough information for us to understand the issue and respond appropriately.
Complaints Officer
ProSolution Wealth Advisory Pty Ltd
Phone: (03) 8624 4600
Email: advice@prosolution.com.au
Post: PO Box 475, Collins Street West VIC 8007
We will acknowledge your complaint and aim to resolve it as quickly as possible. In most cases, we will provide you with a written response within 30 calendar days.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA), which is an external dispute resolution scheme available to our clients at no cost.
AFCA contact details:
Phone: 1800 931 678
Website: [insert AFCA website link]
Mail: GPO Box 3, Melbourne VIC 3001
Other policies
Copies of our dispute resolution policy, continuing professional development policy and privacy policy are available on request or via our website.
Important notes
This FSG contains general information about our services and how we are paid. Before we provide personal financial advice, we will consider your individual circumstances and provide the appropriate advice documentation required by law.
If there is anything in this document that you would like clarified, please contact us.
